It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
This widely-adopted mediation text was the first to combine in-depth textual analysis of the mediation process with video case studies illustrating the stages of the mediation process and the many constituent skills of effective mediators. CHAPTER 1: ''So You Want to Study Mediation?'' An Introduction to the Processes of Mediation and the Skills of Effective Mediators CHAPTER 2: Negotiations, and Why They Fail CHAPTER 3: The Role of the